Hospitality Ambassador

1 week ago


Crater Lake, United States Explor Crater Lake, LLC Full time
Welcome to Explor Crater Lake, LLC, where we strive to provide unforgettable experiences for our guests As a Front Desk Associate, you will play a vital role in delivering exceptional customer service, ensuring a seamless experience for our visitors.

We pride ourselves on offering competitive pay and benefits, along with opportunities for growth and development. Our team members are passionate about creating lasting memories, and we're committed to exceeding expectations in every interaction.

Job Description:

In this role, you will be responsible for providing accurate information about park attractions and programs, while maintaining a warm and welcoming atmosphere. You will efficiently handle reservations, room assignments, and special requests, ensuring a positive experience for our guests.

Key Responsibilities:
  • Act as the primary point of contact for guests and visitors, addressing their needs and concerns in a timely and courteous manner.
  • Maintain a clean and organized front office area, adhering to company standards and policies.
  • Communicate effectively with emergency responders, when necessary, and escalate issues to management as required.
  • Prepare daily deposits, reconcile cash handling procedures, and ensure compliance with company guidelines.
  • Collaborate with colleagues to share knowledge of park attractions and surroundings.
  • Meet specific responsibilities within the company's ISO (Environmental & Quality) management systems, policies, goals, and initiatives.


Requirements:
  • Deliver exceptional customer service, consistently exceeding customer expectations.
  • Present a positive image of the company, demonstrating professionalism and enthusiasm in all interactions.
  • Ability to work varied shifts, including days, nights, weekends, and holidays.
  • Strong communication and interpersonal skills, with the ability to interact positively with diverse personalities.
  • Familiarity with basic computer software, including Microsoft Office (Word, Excel, Outlook), and Room Master system.


Estimated Salary: $52,000 - $72,000 per year.

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