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Customer Service Ambassador
1 month ago
Embark on an Exciting Career in Hospitality
We are seeking a highly motivated and customer-focused Hotel Guest Service Representative Part Time to join our team at Salt Lake City Hyatt House. As a key member of our hospitality team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless stays.
About the Role:
This is a fantastic opportunity for individuals who enjoy working in fast-paced environments, interacting with guests from diverse backgrounds, and providing personalized service to exceed expectations. The ideal candidate will possess excellent communication skills, be proactive, and have a strong commitment to maintaining high levels of customer satisfaction.
Main Responsibilities:
- Greet and Engage Guests: Welcome and interact with guests in a friendly, approachable manner, setting the tone for a memorable stay.
- Anticipate and Meet Guest Needs: Proactively listen to guests' needs, respond promptly, and provide tailored solutions to ensure their comfort and satisfaction.
- Handle Guest Requests and Complaints: Effectively manage guest service requests and resolve any issues that may arise, while maintaining a professional demeanor.
- Work Collaboratively: Cooperate with other departments to ensure seamless service delivery, fostering a positive and supportive work environment.
- Operate Hotel Systems: Utilize computer systems to efficiently manage reservations, check-ins, and check-outs, as well as process payments accurately.
- Maintain Safety and Security: Ensure the safety and security of the property, staff, and guests by adhering to established protocols and procedures.
What We Offer:
- Paid Sick Time: Enjoy paid time off, anniversary day off with pay, and volunteer hours with the opportunity to earn money for community service.
- Team Member Travel Perks: Enjoy worldwide Marriott and/or Hilton hotel stays starting at $49 per night, based on availability and property brand, plus free night stays at NCG Hospitality hotels.
- Professional Development: Receive dedicated training and development opportunities, along with chances for growth, educational assistance, and certification support.
- Health and Wellness: Access comprehensive health, dental, and vision plans, virtual telehealth services, mental health resources, and a monthly reimbursement program for health and fitness expenses.
- Financial Benefits: Enjoy a 401(k) retirement plan, same-day pay, and various programs to increase earning potential, including the Catch Of The Day Program and Everyone Sells initiative.
Your Success Metrics:
- Previous Hotel Front Desk Experience: Possess at least one year of experience in a hotel front desk role.
- Excellent Customer Service Reputation: Maintain a strong track record of delivering exceptional customer service.
- Strong Communication Skills: Possess excellent oral and written communication skills, as well as interpersonal abilities.
- Attention to Detail: Demonstrate a strong attention to detail, organization, and follow-up skills.
- Flexibility: Be able to work effectively and efficiently in a fast-paced environment, with flexibility to work varying shifts, including nights, weekends, and holidays.
About North Central Group (NCG)
NCG Hospitality is a leading real estate and hospitality company with over 25 properties, including Hilton and Marriott hotels, restaurants, and a conference center. With a rich history spanning over 40 years, NCG has continuously explored innovative possibilities within the hospitality industry, guided by its core values of Growth, Fun, Trust, and Responsibility.
Compensation: This part-time position offers a competitive hourly rate of $16.00, reflecting the value we place on your skills and dedication.
