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ID Card Specialist
2 months ago
We are seeking a highly skilled and experienced ID Card Specialist to join our team at Magellan Health. As an ID Card Specialist, you will be responsible for providing professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program.
Key Responsibilities- Customer Service: Serve as a customer service specialist trained and certified by the Defense Manpower Data Center (DMDC) to deliver ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
- ID Card Issuance: Verify the identity and eligibility of authorized DoD beneficiaries, issue DoD Identification Cards, and perform DEERS updates in accordance with DoD regulations and AFI 36-3026.
- DEERS Management: Operate and maintain RAPIDS workstations, process CACs, assist customers with questions concerning identification card eligibility, application requirements, and DEERS, and answer telephone inquiries.
- Security Management: May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
- Equipment Maintenance: Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.
- Education: High School diploma or equivalent.
- Experience: 1+ years' experience in a Customer Service environment.
- HR Background: HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims, or Navy Transportation.
- Security Clearance: Must be a U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.
As an ID Card Specialist at Magellan Health, you will have the opportunity to work in a dynamic and supportive environment, providing critical support services to the U.S. Navy's Identification Card Administration (ICA) program. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
