Desktop Support Technician

1 month ago


Boise, Idaho, United States Koniag Government Services Full time
Job Summary

We are seeking a skilled Desktop Support Technician to join our team at Koniag Government Services. The successful candidate will provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.

Key Responsibilities
  • Resolve onsite and remote tickets in accordance with Service Level Agreements (SLA)
  • Provide technical assistance and solutions to customers and other IT staff or contractors
  • Assess and troubleshoot computer support problems, perform diagnostic tests on programs, and determine and implement solutions
  • Support the current Windows operating system, as well as Mac, IOS, and Android mobile devices
  • Troubleshoot network and standalone printer issues
Requirements
  • High School Diploma
  • 3 years of experience
  • HDI Desktop Support Technician, MS: Configuring Windows Devices, CompTIA A+ CE
Working Environment

This role operates in a professional office environment with a noise level of mostly low to moderate. The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, talk, and hear.



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