Technical Service Specialist

4 days ago


Pleasanton, Texas, United States Dorf Ketal Energy Services Full time
Job Overview

Dorf Ketal Energy Services is seeking a highly skilled Technical Service Representative to join our team. As a key member of our technical support team, you will be responsible for providing expert technical guidance and support to our customers in the Permian Basin.

Key Responsibilities

  • Provide technical support and guidance to field/sales staff and customers on scale, corrosion, and paraffin prevention and mitigation.
  • Develop and implement technical recommendations and dosages for customers to address technical issues.
  • Suggest monitoring procedures and KPIs to customers to ensure optimal well performance.
  • Conduct technical presentations and attend customer meetings to provide expert technical support.

Methods of Technical Support

  • Collect and analyze field samples to identify root causes of technical issues.
  • Conduct lab testing of field samples using our Midland lab to provide accurate and reliable results.
  • Develop and implement Root Cause Failure Analysis (RCFA) reporting to identify and address technical issues.

Continuous Improvement

  • Collaborate with our technical team to develop and implement new products and services that meet customer needs.
  • Train field/sales staff and customers on our products and services to ensure optimal use and performance.
  • Support and assist in implementing and maintaining certified management systems, such as ISO 9001, to ensure quality and compliance.

Requirements

  • 5+ years of experience in a technical role in the oil and gas industry.
  • Bachelor's degree in Engineering or Chemistry preferred.
  • Strong problem-solving and analytical skills.
  • Ability to travel up to 50% of the time.

Benefits

  • Medical, dental, and vision insurance.
  • Employer contributions to your Health Savings Account.
  • Paid Time Off.
  • Short-term and long-term disability insurance.
  • Company-paid life insurance and AD&D.
  • 401(k) with company match.
  • Employee Assistance Program (EAP).

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