Client Service Representative

2 days ago


Cherry Hill, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Client Service Representative to join our team at Canon Solutions America, Inc. As a Client Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Main Responsibilities
  • Provide prompt and professional service to clients, responding to their inquiries and resolving issues in a timely and effective manner.
  • Collaborate with cross-functional teams to ensure seamless service delivery and meet client expectations.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Conduct site visits to assess client needs and provide recommendations for service improvements.
  • Manage and maintain accurate records of client interactions, service requests, and issue resolutions.
  • Stay up-to-date with industry trends and best practices to continuously improve service delivery and client satisfaction.
Requirements
  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • Prior experience in a customer service environment, with a strong focus on providing excellent customer service.
  • Good computer skills/technical knowledge, with ability to multitask and prioritize in order to meet deadlines.
  • Ability to work with minimal supervision, with a strong sense of accountability and initiative.
  • Valid driver's license and acceptable driving record necessary, with ability to lift up to 50lbs.
About Us

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

We are committed to promoting professional innovation, nurturing efficiency, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.

Join our team and be part of a dynamic and innovative company that is shaping the future of the printing industry.



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