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Customer Service Representative

2 months ago


Lexington Kentucky, United States Ferrellgas Full time
Ferrellgas is seeking a dedicated and customer-focused individual to join our team as a Remote Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound and outbound telephone calls. You will work closely with internal and external customers to ensure a high-quality customer experience, while also having the flexibility to work from home.

Responsibilities:

* Work with customers to sustain and improve business relationships
* Customize Ferrellgas programs and services to meet customer needs
* Ensure accurate account setup, maintenance, and closing of customer account information
* Handle customer issues and perform soft collections
* Perform cash handling and other related tasks

Requirements:

* High School Diploma or equivalent
* 1+ years of customer service experience
* Willingness to report to local office if needed
* Exceptional customer service and negotiation skills
* Strong organizational skills and typing experience
* Excellent written and verbal communication skills
* Proficient in Microsoft Office
* Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

Preferred Qualifications:

* Windows 10 computers or higher operating system
* Computer with 8GB of ram or higher
* Hard wired to the modem
* Minimum cable or DSL speeds of 100MB with 10MB upload speed

At Ferrellgas, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match. We also offer flexible spending accounts, health savings accounts, and paid time off.

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.