Relationship Support Specialist, Units and Compliance Expert

5 days ago


Baltimore, Maryland, United States NAACP Full time
Job Title: Relationship Support Specialist, Units and Compliance

At NAACP, we are seeking a highly skilled Relationship Support Specialist, Units and Compliance to join our team. This role will be responsible for providing exceptional customer service to our units, branches, and conferences, while also ensuring compliance with our financial practices and procedures.

Key Responsibilities:
  • Provide daily customer service support to our units, branches, and conferences via phone, email, and video calls.
  • Assist with financial compliance practices, reporting, and audits.
  • Develop and maintain strong relationships with our units, branches, and conferences.
  • Collaborate with other departments to ensure seamless communication and support.
  • Perform other related duties as assigned by the CFO, Director, or their designees.
Requirements:
  • High School Diploma and College Degree or equivalent.
  • 2+ years of customer service experience preferred.
  • 2+ years of relationship experience, demonstrating the ability to serve as a proactive resource on compliance questions and issues.
  • Excellent communications skills (verbal and written).
  • Demonstrate ability to follow-up consistently until solution is provided.
  • Demonstrate experience using data to drive root cause elimination and process improvement.
  • Proficiency in Microsoft Excel, Microsoft Word, and Outlook.
  • Demonstrated general accounting knowledge.
  • Intermediate level keyboarding skills (at least 40 WPM, touch typing, formatting documents).
  • Works diligently during period of high-volume departmental activity.
  • Demonstrates a willingness to learn to improve productivity and output.


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