IT Operations Technician

5 days ago

Crawfordsville, United States PDS Tech Commercial Full time
Job Overview

PDS Tech Commercial is seeking a highly skilled IT Operations Technician to join our team. As an IT Operations Technician, you will be responsible for configuring, operating, and maintaining various enterprise-wide systems, as well as supporting internal IT partners across the enterprise.

Key Responsibilities
  • Provide technical support to employees using phone, email, chat, and the ticketing system
  • Order, configure, and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals
  • Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
  • Troubleshoot and maintain certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems, and network devices
  • Create and support user account and group membership setups
  • Procure, setup, configure, distribute, and troubleshoot all mobile devices
  • Work on projects and perform other duties as assigned
  • Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Requirements
  • 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
  • IT related associate degree, or Equivalent combination of experience and education will also be considered
Preferred Qualifications
  • Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
  • Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
  • Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
  • Experience with workstation imaging software and an MDM solution such as Intune
  • Experience in a heavy industrial setting
  • Customer support or helpdesk experience
  • IT certifications, such as a current CompTIA A+
Benefits

PDS Tech Commercial offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

We are an Equal Opportunity Employer/Veterans/Disabled.

To read our Candidate Privacy Information Statement, please navigate to https://www.pdsdstech.com/candidate-privacy

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