Customer Service Representative

1 month ago


Atlanta, Georgia, United States iFLY, LLC Full time
Customer Service Representative

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at iFLY, LLC. As a key member of our Flight Crew, you will be responsible for delivering exceptional customer experiences and promoting our unique indoor skydiving experience.

Key Responsibilities:
  • Provide outstanding customer service and ensure a safe and enjoyable experience for all guests
  • Sell and promote our indoor skydiving experience to guests and ensure they have a memorable experience
  • Resolve any product or service issues in a timely and professional manner
  • Perform additional responsibilities as needed, including stocking merchandise, cleaning and maintaining the facility, and operating the wind tunnel
Requirements:
  • Must be 18 years of age or older
  • Weekend availability is required
  • High school diploma or equivalent (required)
  • Exceptional sales and customer service skills
  • Confidence in phone and face-to-face communication
  • Ability to resolve conflicts and understand customer needs
  • Friendly, upbeat, compassionate, and personable attitude
  • Integrity, punctuality, and professional appearance
  • Ability to work well within a team and maintain positive relationships
  • Basic computer skills
What We Offer:
  • Average hourly rate, including commissions - $18-20/hr
  • Medical, dental, vision, and supplemental plans for eligible employees
  • Paid time off (PTO)
  • Maternity/Paternity leave
  • Holiday pay options
  • 401k retirement investment with company match
  • Tuition reimbursement
  • Referral bonus program
  • Employee discount on retail merchandise and flight packages
  • Free flight time for employees and immediate family

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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