Guest Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Guest Attendant to join our team at Alamo Drafthouse Cinema. As a Guest Attendant, you will be the face of our theater, providing exceptional service to our guests and ensuring a world-class hospitality experience.
Key Responsibilities- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the guest experience, including check-in, finding their theater, answering questions, and confirming/taking orders.
- Deliver food and beverage to guests, process payments, and maintain a clean and safe environment.
- Work collaboratively with the management team to troubleshoot guest issues and maintain a positive and team-driven atmosphere.
- Perform opening and closing duties, including launching and managing guest orders from POS entry to delivery.
- 2+ years of experience in a high-volume restaurant or theater environment.
- Proven ability to work collaboratively in a fast-paced work environment.
- Ability to execute light lifting, up to 30 lbs, and stand in one place for extended periods.
- Comfortable with wearing a cloth or face-covering at all times and moving with caution in a busy environment.
- Active alcohol certification and food handlers certification.
We strive to be a force of good in our company, in our industry, and in the world. We stand up for our beliefs, even when it's hard, and start from a place of kindness. We value what's unique about each other and celebrate our differences. We take risks and chart new territory, learning from our mistakes and continuously improving.
What We Offer- A fun workplace where you can be yourself and do awesome work.
- Free movies and food.
- Paid time off.
- Competitive pay.
- Flexible scheduling.
- Medical, dental, vision, FSA, HSA, and voluntary benefits for all full-time and part-time teammates.
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