Customer Service Leadership Role

6 days ago


Sioux Falls, South Dakota, United States SNB Full time

We are seeking a highly motivated and experienced Customer Service Leader to join our team at Security National Bank (SNB). The ideal candidate will possess excellent communication skills, strong leadership abilities, and a passion for delivering exceptional customer experiences.

This is a full-time position with an estimated annual salary of $45,000 - $60,000, depending on experience. As the Head Customer Service Representative, you will be responsible for leading a team of customer service representatives, ensuring that customers receive top-notch service, and resolving any issues that may arise.

The successful candidate will have previous experience in banking or customer service, excellent problem-solving skills, and the ability to work well under pressure. If you are a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

About SNB:

  • We are a locally owned bank with a rich history dating back to 1884.
  • We pride ourselves on our commitment to integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection.
  • We offer a comprehensive benefits package, including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure exceptional customer experiences.
  • Develop and implement training programs to enhance customer service skills.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Work closely with the management team to develop and implement strategies to improve customer satisfaction.


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