Leadership Manager

6 days ago


Sioux Falls, South Dakota, United States Coffee and Bagel Brands Full time
General Manager Job Description

Job Summary: As a General Manager at Caribou Coffee, you will be responsible for leading the store team to deliver exceptional guest experiences and drive business results.

About the Role: In this leadership position, you will be accountable for setting the tone and direction for the store, ensuring high levels of customer satisfaction, and driving sales growth. You will be responsible for the overall operation of the store, including managing the team, maintaining a clean and safe environment, and adhering to company standards.

Main Responsibilities:

  • Team Management: You will lead and motivate a team of store employees to deliver outstanding service and meet sales targets.
  • Customer Experience: You will be responsible for ensuring that every guest has a positive experience in our store, through proactive engagement, effective communication, and prompt issue resolution.
  • Business Results: You will drive sales growth through effective sales strategies, inventory management, and process improvement.
  • Operations: You will oversee the daily operations of the store, including cash handling, customer service, and store maintenance.

Requirements:

  • Leadership Experience: A minimum of 2-3 years of experience in a leadership or management role, preferably in a retail or customer-facing environment.
  • Customer Service: Excellent customer service skills and a proven ability to deliver exceptional guest experiences.
  • Business Acumen: Strong business acumen and the ability to drive sales growth through effective sales strategies and process improvement.
  • Communication: Excellent communication and interpersonal skills, with the ability to motivate and lead a team.

Preferred Qualifications:

  • ServSafe Certification: ServSafe certification or the ability to obtain within 90 days of employment.
  • Education: A high school diploma or equivalent.

Physical Demands: This role requires the ability to stand for long periods, lift up to 50 pounds, and move intermittently throughout the working day.



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