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Front Desk Representative

2 months ago

Pleasanton, California, United States Marriott International Inc Full time

Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott International Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Responsibilities

* Greet and register guests in a friendly and courteous manner, ensuring a seamless check-in experience
* Respond to guest requests and resolve any issues in a timely and professional manner
* Maintain a high level of guest satisfaction, working closely with the hotel team to ensure a positive experience
* Perform administrative tasks, including processing payments and handling guest inquiries
* Work collaboratively with the hotel team to achieve excellent guest satisfaction scores

Requirements

* High school diploma or equivalent required
* Previous customer service experience preferred
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing situations

What We Offer

* Competitive hourly rate of $19
* Opportunities for career growth and development
* A dynamic and supportive work environment

Equal Opportunity Employer

Marriott International Inc is an equal opportunity employer and welcomes applications from diverse candidates.