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Automotive Customer Service Consultant
2 months ago
Company Background:
At Jim Falk Automotive Group, we are dedicated to delivering outstanding automotive care and ensuring a top-notch customer experience. Our commitment to excellence drives us to provide the best service possible, ensuring every vehicle we handle operates at its best.
Position Summary:
We are in search of an enthusiastic and customer-oriented Automotive Service Advisor to enhance our vibrant team. In this pivotal role, you will oversee our service department, engage with clients, and guarantee a smooth service process. This position is perfect for those who excel in a dynamic setting and have a genuine interest in the automotive field.
Primary Responsibilities:
- Client Engagement: Welcome and assist customers, accurately identifying their service requirements and clearly explaining the necessary repairs and maintenance.
- Service Coordination: Organize service appointments, oversee work orders, and ensure services are completed promptly and accurately.
- Effective Communication: Serve as the intermediary between clients and technicians, ensuring transparent and efficient communication throughout the service journey.
- Quality Control: Assess completed work to ensure it aligns with our high standards and promptly address any customer inquiries or concerns.
- Sales Promotion: Advocate for additional services and products as appropriate, offering clients recommendations for enhancing and maintaining their vehicle's performance.
What We Provide:
- Work-Life Balance: Enjoy a structured work schedule with weekends off.
- Consistent Workflow: Benefit from a steady influx of customers and a high volume of service requests, ensuring an engaging work atmosphere.
- Attractive Compensation: We offer a competitive salary reflective of experience, along with performance-based incentives.
- Career Development: Opportunities for continuous training and professional advancement within our expanding organization.
- Collaborative Environment: Work alongside a supportive and dedicated team focused on delivering exceptional customer service.
Candidate Requirements:
- Experience: Prior experience as a Service Advisor or in a similar customer-facing position within the automotive sector is preferred.
- Skills: Strong communication, organizational, and problem-solving abilities.
- Knowledge: Familiarity with automotive repair processes and terminology is beneficial.
- Customer Focus: A strong dedication to providing excellent customer service and fostering lasting relationships with clients.
