Automotive Service Professional
1 week ago
About Us:
At Jim Falk Automotive Group, we pride ourselves on delivering exceptional automotive service and a superior customer experience. Our dealership is committed to excellence and ensuring every vehicle we service runs smoothly and efficiently. We are seeking a motivated and customer-focused Automotive Service Advisor to manage our service department, interact with customers, and ensure a seamless service experience.
Key Responsibilities:
- Customer Interaction: Greet and assist customers, understanding their service needs and providing clear explanations of necessary repairs and maintenance.
- Service Management: Schedule service appointments, manage work orders, and ensure timely and accurate completion of services.
- Communication: Act as the liaison between customers and technicians, ensuring clear and effective communication throughout the service process.
- Quality Assurance: Review completed work to ensure it meets our high standards and address any customer concerns or issues promptly.
- Sales: Promote additional services and products as needed, providing customers with recommendations for maintaining and improving their vehicle's performance.
What We Offer:
- Competitive Salary: We offer a competitive salary based on experience, with performance-based incentives.
- Professional Growth: Opportunities for ongoing training and career advancement within our growing organization.
- Supportive Team: Work with a collaborative and dedicated team committed to delivering exceptional customer service.
Qualifications:
- Experience: Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is preferred.
- Skills: Excellent communication, organizational, and problem-solving skills.
- Knowledge: Familiarity with automotive repair processes and terminology is advantageous.
- Customer Service: Strong commitment to providing outstanding customer service and building lasting relationships with clients
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