Customer Experience Representative Portland

3 weeks ago


Portland, Oregon, United States Waterford Mixology Coupes Full time

Job Summary:

We are seeking a highly skilled Customer Experience Representative to join our team in Portland. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction within defined objectives.

Responsibilities:

  • Receive, process, and verify the accuracy of orders from customers and ensure customer needs are met.
  • Handle complaints and other issues affecting customer orders, liaising with relevant stakeholders to solve order issues.
  • Support and communicate with the finance department, accounts receivable, and sales.
  • Organize deliveries, execute transport with necessary documentation, and check availability of goods to be shipped.
  • Ensure customer requirements are properly documented and communicated regarding orders and logistics.
  • Responsible for maintaining ERP system Master data.

Qualifications:

  • High School Diploma or equivalent.
  • 1-3 years customer service experience.
  • Organizational, communication, analytical, and critical thinking skills.
  • High level of skill in alpha and numeric keyboarding, and strong data entry.

Location: Portland, OR office.

We are an equal opportunity employer and believe diversity in our workforce is essential to a successful business. We condemn any form of racism and discrimination and strive to be a diverse and collaborative environment.



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