ServiceNow Analyst and Project Lead

3 days ago


Reston, Virginia, United States ICF Full time
About the Opportunity

ICF is seeking a seasoned Senior ServiceNow Business Analyst to join our dynamic IT Modernization division. In this role, you will be responsible for delivering high-quality solutions to federal customers, leveraging your expertise in ServiceNow, Agile methodologies, and process improvement.

We are looking for an experienced professional with a strong track record of success in a similar role, excellent analytical skills, and the ability to communicate complex technical information to both business and technical stakeholders. If you have a passion for driving business outcomes, collaborating with stakeholders, and staying up-to-date with industry best practices, we encourage you to apply.

Key Responsibilities:

  • Deliver high-quality solutions to federal customers using ServiceNow
  • Collaborate with stakeholders to gather requirements and analyze business processes
  • Design solutions that address client needs, leveraging ServiceNow's capabilities
  • Document functional specifications, process flows, and other deliverables
  • Conduct user story creation and testing to ensure solution meets requirements

Requirements:

  • 3+ years of experience as a Business Analyst or Business Process Consultant on CSM and App Engine ServiceNow projects
  • 3+ years of experience working in an Agile environment, including documenting requirements and facilitating Agile ceremonies
  • Active Secret clearance
  • U.S. Citizenship required

Salary Range:

The estimated salary for this position is $76,848 - $130,642, based on full-time employment and relevant factors such as work experience, skills, and location.



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