Portal Administrator

2 weeks ago


Nashville, Tennessee, United States Interstate AC Service Full time
Job Title: Portal Administrator - Accounts Receivable

About Us:

Interstate AC Service is a leading provider of HVAC services, dedicated to ensuring comfort and efficiency for our clients. With a strong commitment to quality and customer satisfaction, we are seeking a talented and experienced professional to join our team.

Job Summary: As the Portal Administrator - Accounts Receivable, you will serve as a key liaison between Sales, Accounting, and our customers, ensuring seamless communication and efficient resolution of customer disputes.

Responsibilities:

  • Maintain and manage customers' portal AR daily reports, ensuring accuracy and timeliness.
  • Collaborate with internal departments to resolve customer disputes, providing exceptional customer service and support.
  • Maintain user access control, ensuring appropriate permissions and security settings are in place.
  • Set up new customer portal accounts as requested by customers, ensuring a smooth onboarding experience.
  • Upload invoices into various customer payment portals, streamlining the payment process.
  • Continuously track invoices from submission to payment completion, ensuring timely resolution of any issues.

Requirements:

  • Excellent communication skills, with the ability to effectively interact with various levels of the organization.
  • Ability to work independently, seeking out resolutions and taking initiative when needed.
  • Prior experience with customer portals, with the ability to navigate through various customers' software.
  • Strong attention to detail and ability to prioritize tasks effectively, with a positive attitude and strong initiative.
  • Knowledge and understanding of Accounts Receivable billing processes.
  • Strong follow-up skills, ensuring timely resolution of customer issues.

Work Environment:

  • On-site office environment, requiring walking, standing, or sitting for several hours at a time.
  • Must have the ability to work under conditions of frequent interruptions and be attentive to detail.
  • Business Casual dress attire.

Benefits:

  • Competitive salary.
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.

Interstate AC Service is an equal opportunity employer, committed to ensuring that all employees and job applicants are treated fairly, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected characteristic. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.



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