Administrative - Customer Service Representative I

1 week ago


Nashville, United States Cogent Infotech Corp Full time
Job Description:
Remote Job
Summary:
  • The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience:
  • High school diploma or GED preferred.
  • 0-2 years customer service related experience required.
  • Possibility of extension after 12 months. Temp to perm opportunity possible but not guaranteed.
  • Completely remote, candidate can be located anywhere but need to work Sunday-Thursday 11:30-8pm CST.
  • Customer service, working in a 3rd party portal (ticketing system) so experience with ticketing systems is preferred.
  • Updating/closing work orders and working in a data system.
  • May answer phones but very minimal.
  • AS400 experience a plus.
  • Basic Excel experience needed (exporting a file, basic navigation).
  • Google Suite experience a plus (Gmail, Meets, etc).
  • Data entry experience is crucial, attention to detail, working on individual tasks but will be part of a team (need to be able to work independently).
  • Interviews looking to start mid-late next week. 1 round of interviews with the manager.


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