Banking Center Assistant Manager
4 weeks ago
Old National Bank is seeking a highly skilled and experienced Banking Center Assistant Manager to join our team. As a key member of our banking center operations, you will be responsible for delivering exceptional client experiences through the leadership and motivation of a high-performing team. This role requires a strong focus on operational excellence, client leadership, and culture leadership.
Key Responsibilities
- Assist the Banking Center Manager in monitoring and evaluating individual sales and service goals.
- Conduct regular meetings with banking center team to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development.
- Partners with the Banking Center Manager and Market Service Leader to ensure appropriate oversight of banking center operations.
- Oversees the daily banking center operations including scheduling, customer service workflows, training and compliance, and resolving client issues.
- Build banking center team focused on a consultative sales approach, uncovering needs of clients and providing education and advice regarding the products and services available to meet the client's needs.
- Leads, manages and motivates the Client Service Representatives to achieve performance excellence in the areas of client service, operational knowledge, transaction processing, and referrals.
Requirements
- 3+ years of experience in banking, retail sales leadership and or customer service.
- 2+ years of supervisory experience, preferably in the banking or retail industry.
- Licenses/Certifications: must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).
About Old National Bank
Old National Bank is a regional powerhouse deeply rooted in the communities we serve. We are committed to social responsibility and investing in our communities through volunteering and charitable giving. Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
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