Banking Center Operations Manager

3 weeks ago


Round Lake Beach, Illinois, United States Old National Bank Full time
Job Description

Old National Bank is seeking a highly skilled Banking Center Assistant Manager to join our team. As a key member of our banking center leadership team, you will be responsible for delivering exceptional client experiences through the leadership and motivation of a high-performing team.

The ideal candidate will have a strong background in banking, retail sales leadership, and customer service, with a proven track record of driving sales and service results that meet defined performance targets. You will be responsible for motivating Client Service Representatives to perform their best through activity-based coaching and capability development, identifying and hiring top talent, and providing candid, actionable performance feedback.

You will also be responsible for overseeing the daily banking center operations, including scheduling, customer service workflows, training and compliance, and resolving client issues. Additionally, you will be expected to build a banking center team focused on a consultative sales approach, uncovering needs of clients and providing education and advice regarding the products and services available to meet the client's needs.

The successful candidate will have excellent communication and leadership skills, with the ability to empower team members and hold them accountable based on appropriate level of authority. You will also be responsible for managing progress effectively and taking appropriate measures to address performance issues.

Key qualifications for this role include an Associate Degree in a business-related field, 3+ years of experience in banking, retail sales leadership, and/or customer service, and 2+ years of supervisory experience, preferably in the banking or retail industry. You must also be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Old National Bank is an equal opportunity employer committed to fostering an inclusive workplace and hiring a workforce comprised of diverse backgrounds, cultures, and thinking styles. We are proud to be a trusted partner in the communities we serve, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Key Responsibilities:

  • Deliver exceptional client experiences through the leadership and motivation of a high-performing team.
  • Oversee the daily banking center operations, including scheduling, customer service workflows, training and compliance, and resolving client issues.
  • Build a banking center team focused on a consultative sales approach, uncovering needs of clients and providing education and advice regarding the products and services available to meet the client's needs.
  • Empower team members and hold them accountable based on appropriate level of authority.
  • Manage progress effectively and take appropriate measures to address performance issues.

Requirements:

  • Associate Degree in a business-related field.
  • 3+ years of experience in banking, retail sales leadership, and/or customer service.
  • 2+ years of supervisory experience, preferably in the banking or retail industry.
  • Eligibility to register with the National Mortgage Licensing System and Registry (NMLS).

Preferred Qualifications:

  • Bilingual or multilingual skills, with a preference for Spanish.
  • Experience in a banking center leadership role.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work environment.
  • The chance to make a meaningful impact in the lives of our clients and communities.

How to Apply:

If you are a motivated and results-driven professional looking for a challenging and rewarding opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].



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