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Patient Access Representative

2 months ago

Monroe, Louisiana, United States Franciscan Missionaries of Our Lady Health System Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Franciscan Missionaries of Our Lady Health System. The successful candidate will be responsible for accurately registering patients, verifying insurance coverage, and ensuring a seamless patient experience.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service to patients and families, ensuring a welcoming and courteous experience.
    • Answer questions and address concerns in a timely and professional manner.
    • Verify patient information and insurance coverage to ensure accurate billing and registration.
    • Inform patients of their rights and advance directives upon request.
  • Patient Flow
    • Process patient referrals and appointments in a timely and efficient manner.
    • Manage patient flow through the clinic, ensuring a smooth and organized experience.
    • Complete various clerical duties, including answering phone calls, retrieving medical records, and typing memorandums.
    • Filing patient charts and information in a secure and accessible manner.
  • Payor Regulations
    • Research and resolve claim edits and denials within 2 days of notification.
    • Verify and collect patient payments for services rendered, ensuring 100% accuracy.
    • Review diagnosis and procedure codes for accuracy and enter data into the system at point of service.
    • Maintain a general knowledge of health plans, including co-pays, deductibles, and co-insurance.
  • Other Duties
    • Complete other duties as assigned by management.
    • Act as a backup for other team members as needed.
Qualifications
  • 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program.
  • High School Diploma or Equivalent.
  • Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, and demonstrated computer literacy.