Vice President of Shelter Operations

2 weeks ago

New York, New York, United States Lantern Community Services Inc Full time
Job Title: Vice President of Shelter Operations

Job Summary:

Lantern Community Services Inc is seeking a highly experienced Vice President of Shelter Operations to oversee three current shelter sites, as well as any new sites that will be added to the Shelter Division. The Vice President of Shelter Operations will plan, direct, coordinate, and oversee activities to ensure development and implementation of efficient operations and cost-effective systems to meet current and future needs.

Key Responsibilities:

  • Direct supervision, training, and development of each site's Director of Program Operation (DPO) and their teams
  • Overall site management, partner with property management companies to ensure the sites are properly maintained, and liaise effectively with contracted security, as well as with the Department of Homeless Services (DHS)
  • Ensure all equipment is in good working order, oversee fleet management, food standards and handling certification, violations management, and OTDA and DHS contract compliance
  • Develop site-based systems, tracking instruments, and policies related to Operations, and partner closely with the Programs arm of the division to ensure seamless communication and collaboration
  • Recruits, interviews, hires, trains, develops, and supervises a team of Directors of Program Operations (DPOs)
  • Oversees the daily workflow of the department, manages performance of direct reports through regular supervision and meetings, ensures quality deliverables are met within required timeframes, and provides constructive and timely performance evaluations
  • Manages performance improvement of employees in accordance with company policy, collaborates with the Program Directors, Directors of Social Services, and their case management teams in promoting a collaborative culture of communication and teamwork regarding service delivery and the general operation of each shelter site
  • Collaborates with agency training department, conducts de-escalation and crisis intervention trainings, facilitates regularly scheduled Operations-specific staff meetings with DPOs and their teams, and participates in Incident Review Committee meetings, as well as agency staff and leadership meetings, as identified by Senior Vice President of Shelter Programs
  • Establishes, implements, and communicates the strategic direction of the organization's shelter Operations division, establishes, communicates, and implements shelter operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution
  • Ensures division is in compliance with audit standards, approved scopes of work, and within approved budget, administers day-to-day operations of three shelter sites in accordance with DHS and OTDA regulations, and oversees and liaises with on-site maintenance contractors to ensure the overall safety, security, cleanliness, and operability of the sites
  • Prepares for and is present for all inspections (OTDA/DHS), ensures DPOs are conducting monthly Fire Drills and Building Codes (Fire Panel, etc.) are working properly and documented accurately, collaborates with DPOs to identify, design, and implement successful access control protocols at each site, prepares and responds to all Corrective Action Plans, and collaborates with DPOs to actively manage violations, including ensuring prevention and curing measures and systems are implemented
  • Manages large facility projects along with the respective DPO, ensures DPOs are adequately managing 24-hour program coverage, as well as managing oversight of and relationship with Security vendor, ensures shelters comply with regulatory bodies including necessary permits and licenses, provides oversight for pest management and extermination needs and services, and leads special projects including, but not limited to, major repairs, bidding out contracts, managing general contractors, and working with landlords on capital renovations
  • Ensures funder requests and reports are submitted on time, reviews and maintains facility budgets with fiscal and Executive Leadership, and serves as operations lead for all new shelter projects and expansion

Requirements:

  • Excellent verbal and written communication skills
  • Strong supervisory and leadership skills that motivates and inspires their team
  • Excellent organizational skills and attention to detail
  • Strong de-escalation, crisis management, and problem-solving skills
  • Critical thinking, systems-driven, and solutions-focused
  • Strong project management skills
  • Excellent interpersonal skills
  • Extensive knowledge of best practices in the field of shelter operations
  • Working knowledge of DOB, FDNY, DHS, OSHA, OTDA, and other regulatory bodies
  • Previous experience with CARES
  • Proficient with Microsoft Office Suite or related software

Education and Experience:

  • Bachelor's degree required
  • A minimum of 10 to years of relevant DHS Shelter experience including progressive responsibilities and project management required
  • A minimum of 5 years of supervisory experience required
  • Experience with Supportive Housing, Homelessness, Shelter, or Transitional Housing
  • Experience working with clients living with chronic health conditions, mental health concerns, and substance use, as well as people with histories of chronic homelessness required
  • Project and Vendor Management experience
  • Experience with additional electronic systems such as Site Compli and Salesforce preferred
  • Experience preventing and curing violations

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Ability to travel to a variety of sites and workplaces throughout the boroughs
  • Ability to move through sites and settings including those in development

Lantern Community Services Inc values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.

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