Library Services Associate

2 weeks ago

Oak Harbor, Washington, United States SNO-ISLE REGIONAL LIBRARY SYSTEM Full time
Job Overview

Position Level
Experienced

Work Location
Remote

Employment Type
Full Time

Required Education
High School Diploma

Compensation
$27.40 Hourly

Work Schedule
Flexible

Job Category
Public Sector

Role Summary

The Sno-Isle Regional Library System is dedicated to serving a diverse community, including a significant military demographic. The Public Services Assistant I role is integral to our mission, working alongside a passionate team to deliver outstanding customer support. Responsibilities include assisting patrons with account inquiries, facilitating new account registrations, managing materials, responding to phone inquiries, and executing circulation tasks in alignment with library operations. This role may require availability during mornings, afternoons, evenings, and weekends, including Sundays, and may necessitate adaptability to future scheduling and location modifications based on library requirements.

This position is part of a union represented by AFSCME Council 2.
Commitment to Diversity

Sno-Isle Libraries is devoted to integrating equity within our organization. As we pursue equity initiatives, we recognize the importance of a solid foundation to guide our efforts and provide training opportunities to enhance skills and knowledge.

We appreciate and celebrate the unique experiences our staff contribute to the organization, understanding how these experiences enrich the services we offer.
Employee Benefits

As a valued member of Sno-Isle Libraries, the selected candidate will be entitled to sick leave, vacation leave, paid holidays, and comprehensive benefits, including medical, dental, and vision coverage, retirement savings, life insurance, and flexible healthcare and childcare spending accounts. For further details regarding these benefits, please refer to our Employment webpage.
Key Responsibilities

The following functions are illustrative of the various tasks performed in this role. The omission of specific duties does not exclude them from the position if the work is similar, related, or logically assigned to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  1. Assist at the library circulation desk, answer phone calls, manage library materials check-in and check-out, register patrons for library cards, and order various library resources.
  2. Support patrons with self-checkout machines and address inquiries in the hold areas.
  3. Return library materials to their designated locations and assist with circulation duties.
  4. Provide assistance to library patrons with basic reference inquiries.
  5. Respond to technical service requests and assist with issues related to fax machines, public copiers, pay-for-print stations, vending machines, and printers.
  6. Submit and monitor technical reports for library technology service issues.
  7. Perform additional public service and general clerical support tasks as assigned.
Additional Responsibilities
  1. Prepare correspondence and reports.
  2. Train new staff as necessary.
  3. Participate in meetings, training sessions, and workshops as assigned.
  4. Assist with special projects as required.
  5. Perform other duties as assigned.
Supervision

This position will report to a library circulation supervisor. While direct supervision is not a typical aspect of this role, incumbents may be called upon to provide task direction to Page staff and library volunteers in the absence of a supervisor.

Qualifications
  1. Familiarity with established practices and procedures for an integrated library system (ILS).
  2. Understanding of library policies, procedures, and services.
  3. Knowledge of alpha and numeric systems for organizing library materials.
  4. Strong customer service abilities.
  5. Excellent organizational skills and attention to detail.
  6. Ability to uphold the principles of equity, diversity, and inclusion in the workplace and community.
  7. Effective communication skills with diverse audiences.
  8. Capability to work independently and prioritize tasks.
  9. Ability to manage and resolve disruptive behavior effectively.
  10. Ability to collaborate and maintain effective interpersonal relationships.
  11. Proficiency in operating relevant computer systems, including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation, in addition to other office equipment and security systems.
Education and Experience

The knowledge, skills, and abilities for this position can be acquired through a combination of experience and education, including:
  1. High School diploma or G.E.D. required.
  2. These skills and abilities are typically gained through completion of secondary education or equivalent, along with several months of experience in a customer service environment.
Physical and Environmental Conditions

The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Most work is conducted in a generally accessible, safe, indoor environment. While performing the duties of this job, the incumbent must identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters; scan and inspect library materials, including opening media cases; and operate computers for extended periods.

Incumbents must occasionally move objects or materials weighing up to 35 pounds, including transferring books and other materials to carts or shelves of varying heights. They may be required to move carts of books and other materials throughout the building for extended periods and frequently remain stationary at one workstation for extended durations.

Incumbents must regularly communicate with coworkers and members of the public. These interactions are generally safe and free of undue stress but require incumbents to be cordial, helpful, and skilled in interpersonal relations with others both in the public and within the Library District.

Application Process

The following questions will be posed during the application process for this position and will be considered during the evaluation:
  1. Describe your experience providing direct customer service.
  2. Describe your experience providing technical assistance to customers, such as helping with a fax machine, copier, or any other equipment.
  3. Describe your experience utilizing strong organizational skills and paying close attention to details.
  4. Describe your experience performing repetitive work. How do you maintain focus?
Sno-Isle Libraries is an Equal Opportunity Employer. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all Sno-Isle Libraries' positions are subject to transfer.

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