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Client Engagement Specialist
2 months ago
Overview: As a Client Relationship Associate at Randstad, you will be pivotal in ensuring our clients receive outstanding service. This role involves managing inbound communications, addressing client inquiries, and resolving account-related challenges while providing digital support.
Training: The training program consists of a structured schedule, combining both onsite and remote learning to equip you with the necessary skills for success.
Work Schedule: This position is remote, requiring flexibility to work an 8-hour shift within the designated hours.
Compensation: The hourly wage ranges from $22 to $23, with a first shift schedule from 10:30 AM to 7 PM.
Key Responsibilities:
- Deliver exceptional client service through effective interpersonal and relationship management skills.
- Act as the primary contact for clients, adhering to established protocols to fulfill their needs.
- Independently navigate various resources to resolve complex inquiries and enhance departmental efficiency.
- Record client feedback to support ongoing service improvement initiatives.
- Utilize a consultative approach to present products and services to clients.
- Perform additional tasks as required.
Required Skills:
- Empathy
- Effective Verbal Communication
- Strong Customer Service Orientation
Qualifications:
- Minimum of 2 years of relevant experience.
- Experience level: Experienced.
Randstad is a global leader in connecting talented individuals with exceptional companies. Our dedicated team is committed to understanding your employment needs and matching your skills with the right opportunities. We pride ourselves on our inclusive hiring practices and comprehensive benefits package.
Equal Opportunity Employer: Randstad is committed to diversity and inclusion in the workplace, welcoming applicants from all backgrounds.
