Service Department Manager
3 weeks ago
We are seeking a highly skilled Service Department Manager to oversee the Service Department at our local store. The ideal candidate will have a strong background in service operations and be able to lead a team to deliver high-quality service in a timely manner while ensuring the highest levels of customer satisfaction.
Key Responsibilities- Develop and implement effective Service Department processes to ensure internal and external customer satisfaction
- Assist in developing and executing the Service Department marketing plan and monitor monthly to ensure achievement of departmental goals
- Monitor all service warranty and Product Improvement Program expiration dates to keep within the required timeframe to receive maximum credit
- Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
- Review work orders for completeness and accuracy prior to customer billing: close work orders in a timely fashion
- Ensure all departmental tools, equipment, and vehicles are in good working order
- Manage recruiting, staffing, and employee development activities for employees reporting to this position
- Attract, retain, and effectively engage department personnel
- Attend to and resolve employee and inter-departmental issues in a fair and expedient manner
- 4+ years experience in Service Department operations
- Ability to use standard desktop load applications
- Ability to write and speak effectively to individuals and groups
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Excellent customer service skills
- High School Diploma or equivalent experience
- Ability to lift up to 50 lbs.
- Climbing/using ladders
- Ability to use a forklift/skid loader
- Ability to work extended hours and weekends
- Valid drivers license with an insurable driving record required
- Must pass a pre-employment background study and credit check
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Service Department Manager
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Meat Department Lead
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Service Director
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Elkhart, Indiana, United States Fun Town RV Full time{"title": "Service Manager", "description": "Job SummaryFun Town RV is seeking a highly skilled Service Manager to lead our Service Department. As a key member of our team, you will be responsible for ensuring exceptional customer service and achieving superior financial performance.Key ResponsibilitiesOversee the Service Department to achieve customer...
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4 weeks ago
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Food Service Manager
4 weeks ago
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