Service Department Manager

3 weeks ago


Elkhart, Indiana, United States Compass Search Group Full time
Job Summary

We are seeking a highly skilled Service Department Manager to oversee the Service Department at our local store. The ideal candidate will have a strong background in service operations and be able to lead a team to deliver high-quality service in a timely manner while ensuring the highest levels of customer satisfaction.

Key Responsibilities
  • Develop and implement effective Service Department processes to ensure internal and external customer satisfaction
  • Assist in developing and executing the Service Department marketing plan and monitor monthly to ensure achievement of departmental goals
  • Monitor all service warranty and Product Improvement Program expiration dates to keep within the required timeframe to receive maximum credit
  • Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Review work orders for completeness and accuracy prior to customer billing: close work orders in a timely fashion
  • Ensure all departmental tools, equipment, and vehicles are in good working order
  • Manage recruiting, staffing, and employee development activities for employees reporting to this position
  • Attract, retain, and effectively engage department personnel
  • Attend to and resolve employee and inter-departmental issues in a fair and expedient manner
Requirements
  • 4+ years experience in Service Department operations
  • Ability to use standard desktop load applications
  • Ability to write and speak effectively to individuals and groups
  • Basic understanding of financial principles relative to Service Department operations
  • Ability to analyze and interpret internal reports
  • Excellent customer service skills
  • High School Diploma or equivalent experience
Physical, Mental, and Other Requirements
  • Ability to lift up to 50 lbs.
  • Climbing/using ladders
  • Ability to use a forklift/skid loader
  • Ability to work extended hours and weekends
  • Valid drivers license with an insurable driving record required
  • Must pass a pre-employment background study and credit check


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