Clinical Operations Manager

2 months ago

Providence, Rhode Island, United States Sono Bello Full time

Job Summary:

The Clinical Operations Manager will assist the Practice Manager in overseeing the delivery of our trusted brand of service, the Sono Bello patient experience, and the efficient operations of daily clinical activities. They will be seen as the clinical team lead, driving an effective and efficient daily flow resulting in strong KPI output and high team member satisfaction.

Key Responsibilities:

  • Embodies the Sono Bello Mission Statement and Core Values by ensuring our patients' safety and experience are top priority, working with integrity, continually evolving, and learning, and collaborating as a team to create a challenging and rewarding culture.
  • Outstanding performance against the team member's core role within the center, as defined by their licensure; the time split performing the Clinical Operations Manager and core role responsibilities is expected to be approximately 50/50.
  • Supports day-to-day clinical activities in an accredited outpatient surgical facility, to include, delivery of quality care and maintaining and overseeing the efficiency of clinical operations.
  • Assists the Practice Manager to build and communicate an effective nurse schedule. Establishes optimal clinical assignments that balances maximizing transformation surgery output with team member satisfaction; metrics to include; clinic-on time starts, OR turnarounds, and on time appointment starts.
  • Ability to access, review, and align company technology platforms (ex. Zenoti and CPB) to support operational efficiency
  • Acts with integrity to maintain patient confidentiality and ensure HIPPA compliance at all times while maintaining PHI disclosure records.
  • Extensive knowledge of the companies' policies and procedures.
  • Demonstrates knowledge of standard precautions, hand hygiene, transmission-based precautions, and personal protective equipment.
  • Enforces policy adherence consistent with AAAHC guidelines to maintain superb Quality Assurance (QA) and Quality Improvement (QI)
  • Oversight of QA/QI reporting.
  • Attends and participates in scheduled clinic and corporate meetings including staff education, in services, and clinic staff meetings. Meetings that require minutes to be signed off will be owned by the Clinical Operations Manager to ensure they huddle with the team to relay the information and get all sign offs.
  • AAAHC preparedness and associated files are kept up to date with appropriate information.
  • Performs chart audits including patient photos - responsible for clinical team member follow up and education as required.
  • Advises and serves as a role model for clinical staff regarding patient care and clinical tasks; including: policy, procedure, SOPs, and Accreditation.
  • Develop and maintain strong partnerships across all Team Members within the center, including communication and meeting cadence, building best practices, and displaying excellent judgement.
  • Participates in interviewing and hiring all clinical candidates with the Practice Manager.
  • Assists the Practice Manager with onboarding new clinicians, including setting up their onboarding schedule, assigning most appropriate preceptor(s), and following up with the new hire regularly to ensure a successful onboarding.
  • Becomes a certified as a "training mentor"

Requirements:

  • Preferred LPN/ RN licensure, at minimum MA/ST certification.
  • BA/BS Degree or equivalent combination of education and experience preferred but not required.
  • Two or more years of clinical experience required.
  • Must maintain ACLS certification.
  • 1-2 years of clinical leadership a plus.
  • Experience in Cosmetic Practice or previous Medical Office Management a plus.
  • Regular and predictable attendance is an essential function of the job.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Skills and Abilities:

  • Strong organization and communication skills
  • Training aptitude
  • Experience or ability to perform audits utilizing established standards and systems, with the ability to communicate results and deficiencies in a manner that will impact outcomes
  • Proficiency with MS Office and can learn a variety of computer operating systems
  • Ability to handle sensitive and confidential matters in an appropriate way.
  • Relationship building.
  • Agility and adaptability.
  • Innovation and creativity.
  • Employee motivation.
  • Decision-making.
  • Conflict management.
  • Critical Thinking.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires using the telephone and computer while communicating with internal and external customers and vendors. While performing the duties of this job, the employee is regularly required to use hands or fingers to handle and type. Specific vision abilities required by this job include close vision. Employee will sit for several hours each day but will also need mobility and the ability to stand and walk for periods of time. Employee may need to lift up to 20 pounds on occasion.

Work Environment:

This position works in an office environment. The noise level in the work environment is usually quiet to moderate as compared to a private office with light traffic and computer printers.

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