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Consumer Engagement Associate

2 months ago

Solon, Ohio, United States Winston Products, LLC Full time
Job Summary

Winston Products, LLC is seeking a highly motivated and customer-focused Consumer Brand Support Representative to join our team. As a key member of our customer service team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Processing: Prioritize and process customer orders, returns, and replacement products in a efficient and accurate manner.
  • Collaboration: Work closely with warehouse staff and other departments to ensure seamless customer experience.
  • Process Improvement: Identify opportunities to improve operational efficiency and implement process changes to enhance customer satisfaction.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure clear understanding of customer needs and expectations.
Preferred Qualifications:
  • Education: An Associate or Bachelor's Degree in a related field.
  • Experience: 2-4 years of experience in customer service, business, marketing, or logistics.
Critical Competencies:
  • Adaptability: Ability to adapt to a fast-paced and ever-changing environment.
  • Proactivity: Proactive and driven to lead and develop oneself and team members.
  • Teamwork: Strong focus on teamwork, collaboration, and relationship building.
  • Communication: Excellent written and verbal communication skills.
  • Technical Skills: Intermediate to advanced computer skills (MS Office, CRM, SAP B1).
Benefits:
  • 401(k) Plan: Eligible for company-matched 401(k) plan.
  • Health Insurance: Comprehensive health insurance package.
  • Dental Insurance: Dental insurance coverage.
  • Vision Insurance: Vision insurance coverage.
  • Paid Time Off: Generous paid time off policy.