Restaurant Scheduling Coordinator

5 days ago


Miami, Florida, United States KYU Miami Full time
Job Title: Guest Services Coordinator

Estimated Salary: $50,000 - $65,000 per year.

About KYU Miami:

At KYU Miami, we strive to deliver exceptional dining experiences that exceed our guests' expectations. As a key member of our team, you will play a vital role in ensuring seamless guest interactions and maintaining high levels of customer satisfaction.

Job Description:

The successful candidate will be responsible for managing phone reservations for our KYU locations in Miami and New York. This role requires experience with reservation systems such as Resy and OpenTable, and a strong commitment to providing exceptional customer service.

Key Responsibilities:
  • Manage incoming reservation calls and emails for KYU locations in Miami and New York.
  • Utilize Resy and OpenTable to book, modify, and cancel reservations efficiently.
  • Provide accurate information about the restaurant's menu, hours of operation, and special events.
  • Handle special requests and accommodate guest needs with professionalism and care.
  • Maintain and update reservation records to ensure accuracy.
  • Collaborate with front-of-house teams to manage seating arrangements and optimize guest flow.
  • Address and resolve any reservation-related issues or conflicts promptly.
Requirements:
  • Proven experience as a Reservationist or similar role in a restaurant or hospitality environment.
  • Proficiency with Resy and OpenTable reservation systems.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with attention to detail.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.


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