Customer Experience Specialist

4 days ago


Naples, Florida, United States Williams-Sonoma Full time

We are looking for a Customer Experience Specialist to join our team at Williams-Sonoma in Scottsdale Quarter, Pottery Barn. As a Customer Experience Specialist, you will be responsible for creating a seamless shopping experience for our customers by providing personalized service, maintaining visual standards, and meeting sales goals.

Your primary responsibilities will include:

  • Developing strong relationships with customers, understanding their needs, and making product recommendations
  • Conducting sales floor audits to ensure visual standards are met
  • Participating in training programs to enhance product knowledge and stay up-to-date on new arrivals and promotions
  • Collaborating with colleagues to achieve sales goals and maintain a positive store atmosphere
  • Processing transactions accurately and efficiently using the point-of-sale system

To succeed in this role, you should possess excellent communication and interpersonal skills, be highly organized, and have a strong attention to detail. Additionally, you should be able to work effectively in a fast-paced environment, be adaptable to changing priorities, and possess a strong commitment to delivering exceptional customer service.

The ideal candidate will have 1-2 years of experience in a customer-facing role, preferably in retail or hospitality. You should also be proficient in operating a point-of-sale system and have basic math skills. A high school diploma or equivalent is required, and a degree in a related field is an asset.

This is a full-time position with a competitive salary of $45,000-$55,000 per year, depending on experience. In addition to a comprehensive benefits package, you will also receive a generous discount on all Williams-Sonoma products, opportunities for career growth and development, and a fun and dynamic work environment.



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