Senior Living Experience Manager
3 weeks ago
About Us:
Experience Senior Living Co. is a leading provider of exceptional senior living experiences. We are committed to creating communities that foster genuine friendships and connections with our residents. As a Senior Living Experience Manager, you will play a vital role in delivering this mission.
Job Summary:
We are seeking an experienced Senior Living Experience Manager to join our team at The Gallery at Hacienda Lakes. In this role, you will be responsible for overseeing the day-to-day operations of the concierge team, ensuring seamless execution and satisfaction of all resident needs, requests, and concerns. You will also be responsible for maintaining clear, proactive communication, answering and routing phone calls with professionalism and accuracy, ensuring messages are promptly delivered to the appropriate parties.
Key Responsibilities:
- Manage concierge staff, perform annual performance evaluations, approve timecards, create and manage monthly concierge team schedule, and order and distribute team uniforms.
- Partner with the Sales department to create and maintain new resident files, ensuring all records are up to date.
- Partner with the IT help desk to add new residents to the community's technology platforms, ensuring seamless integration into the system.
- Oversee general office management, including ordering supplies, monitor sign-in/sign-out logs for residents and guests to maintain community security, process mail, ensure a clean, organized, and welcoming reception and lobby area at all times.
Requirements:
- Two (2) to five (5) years' experience as a Concierge, Office Manager or administrative, customer service role required.
- One (1) to two (2) years' experience managing a small team of direct reports required.
- Experience working in a senior living community preferred.
- Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
- Strong organizational skills and attention to detail. Ability to multitask and manage competing priorities in a fast-paced environment.
- A proactive, solution-oriented attitude with a focus on creating positive experiences.
Estimated Salary: $58,000 - $68,000 per year.
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