Chauffeur Team Lead

7 days ago


Haverhill, Massachusetts, United States GCT Full time
Job Overview

GCT Chauffeured Services is seeking a highly skilled and experienced Chauffeur Supervisor to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, training and supporting our chauffeurs, and ensuring the smooth operation of our fleet.

Key Responsibilities
  1. Provide exceptional customer service to clients, ensuring their needs are met and exceeded.
  2. Train and support new hires, providing guidance and coaching to ensure they meet our high standards.
  3. Oversee the shuttle contract drivers, providing backup support as needed.
  4. Respond to incidents and issues related to fleet operations, ensuring prompt and effective resolution.
  5. Monitor chauffeur and executive CDL driver productivity, providing constructive feedback and coaching to improve performance.
  6. Assist management with event management, fleet issues, and other requests as needed.
Requirements
  1. Excellent communication and interpersonal skills.
  2. Proven experience as a supervisor or relevant role.
  3. Outstanding organizational and leadership skills.
  4. Good knowledge of Google Workspace.
  5. Ability to safely drive a full range of vehicles.
  6. Ability to sit for extended periods.
  7. Attention to detail.
  8. Excellent customer service skills.
  9. Geographical knowledge of the Charleston and surrounding areas, attractions, and history.
  10. Adequate proficiency in English.
Education and Experience
  1. High School Diploma or equivalent preferred.
  2. 1-3 years related experience preferred.
  3. 1-3 years customer service experience preferred.
  4. Basic computer skills.

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