Guest Services Representative Position
7 days ago
Job Summary:
This position requires a highly skilled individual to provide exceptional guest service and support in the gift shop. The ideal candidate will have excellent communication skills, banking experience, and proficiency with menu-driven programs.
Key Responsibilities:
- Foster an environment of support and motivation for Team Members.
- Maintain confidentiality of all privileged information.
- Process financial transactions accurately and efficiently.
- Safeguard company assets and adhere to all player services policies and procedures.
- Balance all money transactions and paperwork.
- Identify and gather information on valuable guests through observation and analysis.
- Execute loyalty and direct marketing programs.
- Possess thorough knowledge of special events, promotions, and community events.
- Display superior people skills and project mature presence and confidence.
- Resolve problems within the scope of authority.
Benefits:
The successful candidate can expect a competitive salary range between $45,000 - $60,000 per year, based on location and experience. Additionally, Colonial Downs + Rosie's Gaming Emporium offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Certifications and Licenses:
A Virginia Racing Commission License is required for this role. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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