Guest Services Representative Position

7 days ago


Hampton, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

Job Summary:

This position requires a highly skilled individual to provide exceptional guest service and support in the gift shop. The ideal candidate will have excellent communication skills, banking experience, and proficiency with menu-driven programs.

Key Responsibilities:

  • Foster an environment of support and motivation for Team Members.
  • Maintain confidentiality of all privileged information.
  • Process financial transactions accurately and efficiently.
  • Safeguard company assets and adhere to all player services policies and procedures.
  • Balance all money transactions and paperwork.
  • Identify and gather information on valuable guests through observation and analysis.
  • Execute loyalty and direct marketing programs.
  • Possess thorough knowledge of special events, promotions, and community events.
  • Display superior people skills and project mature presence and confidence.
  • Resolve problems within the scope of authority.

Benefits:

The successful candidate can expect a competitive salary range between $45,000 - $60,000 per year, based on location and experience. Additionally, Colonial Downs + Rosie's Gaming Emporium offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Certifications and Licenses:

A Virginia Racing Commission License is required for this role. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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