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Customer Service Representative with Issue Resolution and Data Analysis

2 months ago

Irving, Texas, United States Indotronix International Corporation Full time
Job Title: Customer Service with Issue Resolution and Data Research/Analysis

Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Indotronix International Corporation. As a Customer Service Representative, you will be responsible for managing a book of business consisting of client Connect large revenue accounts. Your primary duties will include analyzing and resolving customer issues, renewal of service agreements, up-selling accounts, and developing and maintaining strategic business relationships with accounts to promote VZC products and services and profitable business relationships.

Key Responsibilities:
• Analyze customer accounts for issues across systems and drive the issues to resolution
• Utilize detailed knowledge of products and thorough knowledge of clients' business to consult and provide solutions that will increase value and ROI for clients
• Liaise with technical support, accounting, and other areas of the business to ensure customer satisfaction
• Keep accurate, detailed records of all sales activity in CRM
• Coordinate and conduct QBR's, EBR's, and various executive meetings, conduct weekly status calls, participate in other weekly status calls (e.g. support, ProServ, etc)

Requirements:
A bachelor's degree or equivalent related work experience
Three or more years of relevant work experience
B2B selling/customer service experience at large/enterprise level accounts
Analytical skills and issue resolution

Preferred Qualifications:
Advanced Degree
Ability to generate activity through networking and association marketing within assigned accounts
Experience analyzing and resolving customer issues
Experience selling software solutions or software-as-a-service (SaaS) solutions
Interpersonal communication skills, attention to detail, and strong organizational skills
Analytical and presentation skills
Knowledge of MS Office suite and CRM solutions including
Knowledge of SAP and ERP systems

What We Offer:
Indotronix International Corporation is an Equal Opportunity Employer