Patient Services Representative I- Floater

2 weeks ago


Myrtle Beach, South Carolina, United States Tidelands Health Full time
Job Summary

We are seeking a highly skilled Patient Services Representative I- Floater to join our team at Tidelands Health. As a key member of our healthcare team, you will be responsible for registering patients, handling first call resolution, and providing exceptional customer service.

Key Responsibilities
  • Register patients and obtain accurate demographic, financial, and medical information
  • Handle first call resolution for assigned departments and transfer calls as necessary
  • Pre-register patients, verify insurance, and make appointments as needed
  • Assist with making referrals and provide information on patient rights and responsibilities
  • Document insurance verification information and obtain referral, authorization, and pre-certification information as needed
  • Answer inbound and place outbound telephone calls, directing callers and ensuring efficient call handling
  • Remind patients of upcoming appointments, relay instructions, and ask follow-up care questions as needed
  • Cancel and reschedule appointments as necessary and assist with identifying and initiating necessary referrals
Requirements
  • High School Diploma or equivalent required
  • At least 1 year of related customer-facing experience, preferably in healthcare
  • Ability to interact successfully with the public and perform effectively in high-stress situations
  • Ability to demonstrate a high level of interpersonal skills and use initiative and judgment to identify, analyze, and solve problems
Preferred Qualifications
  • Demonstrated understanding of basic medical terminology
  • Call center, patient scheduling, and/or physician front-office experience
Physical Requirements

This role requires frequent standing, sitting, and walking, as well as the ability to use hands and fingers to perform tasks. The employee must exert up to 15 pounds of force occasionally and up to 5 pounds of force frequently to move objects.



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