Senior Leader, Customer Experience and Operations

4 weeks ago


Lake Forest, California, United States PAC Panasonic Avionics Corporation Full time

Overview

Panasonic Avionics Corporation, a pioneer in delivering exceptional in-flight entertainment experiences, seeks an accomplished Senior Leader to spearhead its Repair Operations division. As a key member of our team, you will be responsible for overseeing all repair shop activities, ensuring seamless customer experiences, and driving operational excellence within assigned locations.

Responsibilities

  • Develop and implement strategic operational plans to enhance repair services, aligning with multiple agency regulations and customer expectations.
  • Maintain strong relationships with airline customers, ensuring timely resolution of issues and continuous improvement of services.
  • Lead high-performing teams, fostering a culture of innovation, collaboration, and excellence in repair shop operations.
  • Ensure compliance with regulatory requirements, company policies, and industry standards, maintaining the highest levels of quality and safety.
  • Collaborate with internal stakeholders to develop and implement business strategies, driving revenue growth and customer satisfaction.
  • Oversee budget management, identifying opportunities for cost reduction and process improvements to optimize repair shop efficiency.

Knowledge, Skills, and Qualifications

  • Advanced knowledge of Microsoft Office suite, with exceptional written and verbal communication skills, including presentation to executive decision-makers.
  • Proven experience in aviation industry, with a minimum of 8 years of experience in a senior leadership role, including 3 years of managerial experience.
  • Deep understanding of global civil aviation regulations, airworthiness standards, and quality control procedures.
  • Ability to coach and develop high-performing teams, promoting a culture of continuous learning and improvement.
  • Strong analytical and problem-solving skills, with the ability to analyze complex situations, identify areas for improvement, and develop effective solutions.

What We Offer

  • A competitive salary range of $120,300 - $216,600, commensurate with experience.
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including training, mentorship, and leadership development programs.
  • A dynamic and inclusive work environment, with a diverse team of professionals passionate about delivering exceptional customer experiences.
  • A chance to be part of a pioneering company, shaping the future of in-flight entertainment and customer experience.

How to Apply

If you are a seasoned leader with a passion for customer experience and operational excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience, skills, and qualifications.



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