Sales and Service Technician

1 month ago


Hoffman Estates, Illinois, United States Firestone Full time
Job Summary

As a Sales and Service Technician at Firestone, you will be responsible for providing exceptional customer service and sales support to our valued customers. Your primary focus will be on thoroughly assessing customer needs, recommending appropriate products and services, and effectively communicating sales and promotions.

Key Responsibilities
  • Assess customer needs through direct interactions and recommend suitable products and services
  • Effectively communicate sales and promotions to customers
  • Resolve customer complaints in a timely and satisfactory manner
  • Follow up with customers to ensure satisfaction with products and services
  • Perform tire services, including tire repair, new tire installs, tire mounting, rotations, and balancing
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should also be knowledgeable about automotive products and services and be able to provide expert advice to customers.



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