Experience Content Strategist for Live Event Experiences
7 days ago
StubHub is a global leader in the live event ticketing industry, offering a vast marketplace for fans to buy and sell tickets to events worldwide. Our mission is to redefine the live event experience by providing a seamless, convenient, and safe platform for our customers.
Job DescriptionWe are seeking an experienced Content Strategist to join our team in New York, NY or Los Angeles, CA. As a key member of our Consumer Experience (CX) organization, you will be responsible for developing and implementing content strategies that drive user engagement, conversion, and loyalty across our web and mobile platforms.
The ideal candidate will have a strong background in content strategy, UX writing, and product thinking, with a proven track record of delivering high-impact content experiences that meet business objectives. You will work closely with cross-functional teams to develop content design systems, messaging frameworks, and information architecture that scale and meet the needs of our diverse customer base.
This is a hybrid work opportunity with a 3-day in-office and 2-day remote schedule, allowing you to balance your work and personal life while contributing to the growth and success of StubHub.
Responsibilities- Develop and implement content strategies that align with business objectives and drive user engagement, conversion, and loyalty.
- Design and write compelling in-product language, including user flows, interface content, and information architecture.
- Collaborate with cross-functional teams to develop content design systems, messaging frameworks, and information architecture that scale.
- Improve localization processes to ensure excellence in every language and elevate product experiences worldwide.
- Coach and guide other designers to grow their skills and elevate their work.
- 10+ years of professional experience in content strategy, UX writing, or related field.
- Strong portfolio of relevant work samples showcasing expertise in content strategy, UX writing, and product thinking.
- Proven track record of delivering high-impact content experiences that meet business objectives.
- Experience working with cross-functional teams to develop content design systems, messaging frameworks, and information architecture.
- Comfortable in a fast-paced, iterative product development process.
- A competitive salary range of $180,000-$210,000 USD.
- Top-tier compensation package with enticing stock incentives.
- Flexible time off policy, unlimited Flex Time Off.
- Comprehensive benefits package, including 401k and premium health insurance options.
- Opportunities for professional growth and development in a dynamic and innovative environment.
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. With more than 300 million tickets available annually on our platform, we offer the safest and most convenient way to buy or sell tickets to the most memorable live experiences. Join us in shaping the future of live event ticketing
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