Automotive Service Manager

4 weeks ago


Honolulu, Hawaii, United States Midas Hawaii Full time
Job Overview

Midas Hawaii is seeking a highly skilled and experienced Automotive Service Manager to lead our service department and drive business growth. As a key member of our team, you will be responsible for managing and directing all service department activities, ensuring exceptional customer service, and promoting our company's vision and values.

Key Responsibilities
  • Customer Service: Deliver exceptional customer service by listening and consulting with customers, following up on services requested, and providing comprehensive recommendations.
  • Service Operations: Oversee complete vehicle inspections, build computerized repair orders, source parts, and deliver pricing estimates to customers.
  • Team Leadership: Lead, manage, and train a team of technicians, ensuring they are equipped to provide high-quality services and meet our company's standards.
  • Inventory Management: Maintain accurate inventory counts and ensure the overall cleanliness and organization of the facility.
  • Performance Management: Supervise up to ten employees, oversee technician inspections, and diagnose and repair domestic, European, and Asian cars and light trucks.
Requirements
  • A minimum of 2 years of store or service manager experience.
  • General automotive knowledge.
  • Excellent customer service disposition.
  • Good communication skills.
  • Leadership ability.
  • Team building skills.
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
  • Valid driver's license.


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