Technical Support Specialist

1 week ago


Hackensack, New Jersey, United States United Merchant Services Full time
Job Summary

United Merchant Services, Inc. is seeking a highly skilled and detail-oriented Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our merchants and customers.

Key Responsibilities
  • Provide technical support and training to merchants and customers on our payment processing systems and hardware.
  • Investigate and resolve technical issues related to payment transactions, POS and terminal preparations, and troubleshooting.
  • Collaborate with the team to ensure successful POS and terminal preparations, and troubleshoot technical issues.
  • Contribute to various ad-hoc projects as assigned, and monitor batches and equipment returns to ensure timely and accurate completion.
Requirements
  • Good oral and written communication skills.
  • Professional telephone etiquette.
  • Able to work in night and weekends.
  • Knowledge of terminal functionalities and download file is a plus.
  • Bilingual in English and Korean.
  • Must be able to work flexible hours.
Benefits
  • Group Health Insurance (Medical, Dental, Vision).
  • 401K Matching.
  • Paid sick, vacation, holidays.
  • Gym Reimbursement.
  • Friday Company Lunch.


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