Support Associate
2 weeks ago
DealerOn, Inc. is seeking a highly skilled and motivated Support Associate to join our team. As a Support Associate, you will be the primary point of contact for customers, partners, and vendors seeking technical support for our products. Your primary responsibilities will include ensuring timely responses to customer inquiries, accurately triaging and resolving issues, and providing exceptional customer service.
Key Responsibilities- Provide timely and professional responses to customer inquiries via phone, email, and other communication channels.
- Accurately triage and resolve customer issues, escalating complex problems to senior support team members as needed.
- Develop and maintain a deep understanding of DealerOn's products and services to effectively resolve customer issues.
- Collaborate with cross-functional teams to identify and resolve customer issues, improve product quality, and enhance the overall customer experience.
- Participate in ongoing training and development to stay up-to-date on industry trends, best practices, and product updates.
- Contribute to the development of knowledge base articles, FAQs, and other support resources to improve customer self-service capabilities.
- Bachelor's degree in Computer Science, Web Design, Technical Project Management, or a related field.
- 2+ years of experience in a technical support role, preferably in a contact center environment.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to customers of varying skill levels.
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
- Proficiency in MS Office Suite, Salesforce Service Cloud, and other relevant tools and technologies.
- Experience with content management systems (CMS), such as WordPress, Drupal, or Joomla.
- Knowledge of HTML, CSS, and JavaScript.
- Experience with Google Analytics.
- Ability to work effectively in a remote environment with minimal supervision.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible PTO and sick leave policies.
- 6 weeks paid parental leave.
- 8 paid national holidays.
- Company-paid basic life insurance.
- Voluntary supplemental life insurance.
- Voluntary long-term/short-term disability insurance.
- Voluntary pet insurance.
- Optional healthcare/dependent care FSA account.
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Support Associate
1 day ago
Derwood, Maryland, United States DealerOn, Inc. Full timeJob OverviewDealerOn, Inc. is seeking a highly skilled and motivated Support Associate to join our team. As a Support Associate, you will be the primary point of contact for customers, partners, and vendors seeking technical support for our products. Your primary responsibilities will include ensuring timely responses to customer inquiries, accurately...
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