Program and Consumer Support Specialist III
5 days ago
We are seeking a highly skilled and experienced Program and Consumer Support Specialist III to join our team at JSSA. As a key member of our operations team, you will be responsible for providing day-to-day administrative and business services that support our service delivery and payment adjudication functions.
Key Responsibilities- Provide administrative and business services to support service delivery and payment adjudication, including receiving and screening telephone calls, managing electronic health records, and communicating with service providers and insurance companies.
- Ensure effective and efficient engagement of individuals receiving services, including treating individuals with courtesy and respect, maintaining professional boundaries and confidentiality, and demonstrating a person-centered approach to service delivery.
- Interface with patient accounts to address and/or resolve issues related to accepting and logging payments for services, and interact with visitors/individuals to direct them to the appropriate programs, services, and staff members.
- Provide accurate and timely information with respect to an individual's insurance status, and provide guidance and information associated with fee assessment and fee setting related to service delivery.
- Bachelor's degree in a related field or 2-3 years of experience in a similar position.
- Minimum of 3-5 years of experience performing duties outlined above.
- Typing skills of 55 words per minute.
- Demonstrated leadership abilities and strategic thinking, commitment to working in a fast-paced team environment, and ability to actively listen and concisely explain complex information to clients.
- Excellent customer service skills and professional demeanor.
JSSA has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for over 120 years. We are a nonsectarian provider that serves people of all religious backgrounds, races, and ethnicities, and we are committed to providing high-quality clinical and social services that sustain and nurture all who seek assistance.
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