Program and Consumer Support Specialist III

5 days ago


Derwood, Maryland, United States JSSA Full time
Job Summary

We are seeking a highly skilled and experienced Program and Consumer Support Specialist III to join our team at JSSA. As a key member of our operations team, you will be responsible for providing day-to-day administrative and business services that support our service delivery and payment adjudication functions.

Key Responsibilities
  • Provide administrative and business services to support service delivery and payment adjudication, including receiving and screening telephone calls, managing electronic health records, and communicating with service providers and insurance companies.
  • Ensure effective and efficient engagement of individuals receiving services, including treating individuals with courtesy and respect, maintaining professional boundaries and confidentiality, and demonstrating a person-centered approach to service delivery.
  • Interface with patient accounts to address and/or resolve issues related to accepting and logging payments for services, and interact with visitors/individuals to direct them to the appropriate programs, services, and staff members.
  • Provide accurate and timely information with respect to an individual's insurance status, and provide guidance and information associated with fee assessment and fee setting related to service delivery.
Requirements
  • Bachelor's degree in a related field or 2-3 years of experience in a similar position.
  • Minimum of 3-5 years of experience performing duties outlined above.
  • Typing skills of 55 words per minute.
  • Demonstrated leadership abilities and strategic thinking, commitment to working in a fast-paced team environment, and ability to actively listen and concisely explain complex information to clients.
  • Excellent customer service skills and professional demeanor.
About JSSA

JSSA has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for over 120 years. We are a nonsectarian provider that serves people of all religious backgrounds, races, and ethnicities, and we are committed to providing high-quality clinical and social services that sustain and nurture all who seek assistance.



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