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Patient Services Coordinator
2 months ago
Position Level
Entry Level
Location
Central - San Antonio, TX
Compensation
$14.00 Hourly
Travel Requirements
Between Clinic Locations
Work Schedule
Day Shift
About Us:
TSAOG Orthopaedics and Spine is a well-established multi-specialty medical group that has been serving the community since 1947. We are committed to community engagement through initiatives like our Light Charity program. Our culture emphasizes a family-oriented environment where laughter and a strong work ethic are valued. We prioritize Respect, Communication, Accountability, Dependability, and Compassion, fostering a workplace characterized by teamwork and integrity. If these values resonate with you, we encourage you to consider this opportunity.
Position Summary:
We are seeking a motivated and enthusiastic Reception Specialist to be an integral part of our healthcare team. The ideal candidate will demonstrate a passion for patient care and possess the ability to provide exceptional support to our orthopaedic patients. This role requires a detail-oriented individual who is both caring and compassionate, ensuring a positive patient experience that facilitates healing and recovery.
Key Responsibilities:
Duties include, but are not limited to:
- Welcoming patients in a courteous and efficient manner, providing necessary instructions and notifying relevant departments of their arrival.
- Communicating estimated wait times to patients.
- Updating patient records, including insurance information and obtaining necessary signatures.
- Administering required forms and ensuring completion, including privacy and financial policies.
- Collecting co-payments and outstanding balances, utilizing eligibility and phone reports.
- Referring patients to Financial Counselors for payment agreements or detailed benefits explanations.
- Answering phone calls professionally and addressing customer inquiries promptly.
- Scheduling follow-up appointments and managing referral requests.
- Entering charges into the computer system accurately.
- Preparing new patient charts for upcoming clinics.
- Balancing daily collections with payment summaries and preparing deposit slips.
- Managing incoming deliveries and documenting their receipt.
- Maintaining regular and predictable attendance.
- Ensuring patient safety and providing personal interaction with patients.
Qualifications:
- High School Diploma or equivalent required.
- Minimum of one year of experience in a clinical setting or relevant customer service role.
- Exceptional customer service skills; familiarity with insurance benefits is advantageous.
- Proficient in computer use, including MS Office and general office equipment.
- Ability to multitask and thrive in a fast-paced environment while demonstrating teamwork.
- Other duties may be assigned as necessary, depending on the needs of the organization.
- Physical requirements include prolonged sitting, stretching, and some bending, along with manual dexterity for operating office equipment.
