Customer Service Representative
1 week ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Planned Parenthood of Orange and San Bernardino Counties. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and clients, ensuring their needs are met and exceeded.
Key Responsibilities- Answering Calls and Scheduling Appointments: Respond to incoming calls from patients and clients, schedule appointments, and provide information about our services and policies.
- Providing Excellent Customer Service: Deliver exceptional customer service, addressing patient concerns, and resolving issues in a timely and professional manner.
- Verifying Insurance and Benefits: Verify patient insurance and benefits, ensuring accurate and up-to-date information.
- Maintaining Confidentiality: Maintain the confidentiality of patient information, adhering to all relevant laws and regulations.
- Working in a Fast-Paced Environment: Thrive in a fast-paced environment, prioritizing tasks, and meeting deadlines.
- High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a strong focus on customer service and communication skills.
- Customer Service Experience: Have a minimum of one year of customer service experience, preferably in a healthcare setting.
- Language Skills: Possess strong language skills, with the ability to communicate effectively with patients and clients.
- Computer Skills: Proficient in Microsoft Office, with experience using electronic medical records systems.
- Competitive Salary: A competitive salary range of $37,002.17 to $42,163.43 per year.
- Benefits Package: A comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and long-term disability.
- Generous Vacation and Sick Leave: Generous vacation and sick leave policies, ensuring work-life balance.
- 401(k) Matching Contributions: Generous 401(k) matching contributions, supporting your financial well-being.
We are an equal opportunity employer, committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion. We strive to create a work environment that is welcoming, equitable, accessible, respectful, and empathetic.
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