Customer Service Representative

1 week ago


Orange, California, United States Planned Parenthood of Orange and San Bernardino Counties Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Planned Parenthood of Orange and San Bernardino Counties. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Answering Calls and Scheduling Appointments: Respond to incoming calls from patients and clients, schedule appointments, and provide information about our services and policies.
  • Providing Excellent Customer Service: Deliver exceptional customer service, addressing patient concerns, and resolving issues in a timely and professional manner.
  • Verifying Insurance and Benefits: Verify patient insurance and benefits, ensuring accurate and up-to-date information.
  • Maintaining Confidentiality: Maintain the confidentiality of patient information, adhering to all relevant laws and regulations.
  • Working in a Fast-Paced Environment: Thrive in a fast-paced environment, prioritizing tasks, and meeting deadlines.
Requirements
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a strong focus on customer service and communication skills.
  • Customer Service Experience: Have a minimum of one year of customer service experience, preferably in a healthcare setting.
  • Language Skills: Possess strong language skills, with the ability to communicate effectively with patients and clients.
  • Computer Skills: Proficient in Microsoft Office, with experience using electronic medical records systems.
What We Offer
  • Competitive Salary: A competitive salary range of $37,002.17 to $42,163.43 per year.
  • Benefits Package: A comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and long-term disability.
  • Generous Vacation and Sick Leave: Generous vacation and sick leave policies, ensuring work-life balance.
  • 401(k) Matching Contributions: Generous 401(k) matching contributions, supporting your financial well-being.
Planned Parenthood of Orange and San Bernardino Counties

We are an equal opportunity employer, committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion. We strive to create a work environment that is welcoming, equitable, accessible, respectful, and empathetic.



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