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Academic Records Associate

2 months ago

St Augustine, Florida, United States University of Saint Augustine Full time
Job Summary

The University of Saint Augustine seeks a highly organized and detail-oriented Academic Records Associate to join our team. As a key member of the Registrar's Office, you will be responsible for providing exceptional customer service, processing student records, and maintaining accurate data management systems.

Key Responsibilities
  • Student Records Management: Process and maintain accurate student records, including transcripts, program changes, and data integrity.
  • Admissions Support: Review applications for completeness, assess application elements against program requirements, and process mail and digital correspondence.
  • Data Entry and Integrity: Enter and maintain accurate data in various systems, including Salesforce, Jenzabar, OnBase, and Microsoft Office.
  • FERPA Compliance: Ensure compliance with the Family Educational Rights and Privacy Act (FERPA) in all aspects of student record management.
  • Customer Service: Provide exceptional customer service to students, faculty, and staff, responding to inquiries and resolving issues in a timely and professional manner.
Requirements
  • Education: Bachelor's degree required, with 1-2 years of experience in a related field.
  • Experience: 1-2 years of experience in a university or records environment, with a strong background in customer service and data management.
  • Skills: Excellent written and oral communication skills, strong problem-solving and conflict resolution abilities, and proficiency in Microsoft Office and Excel.
  • Preferred Qualifications: Experience in a for-profit educational environment, student information system experience, and proficiency in Jenzabar and Salesforce.
Competencies
  • Collaboration: Ability to build partnerships and work collaboratively with others to meet shared objectives.
  • Resilience: Ability to rebound from setbacks and adversity when facing difficult situations.
  • Trust: Ability to gain the confidence and trust of others through honesty, integrity, and authenticity.
  • Results-Driven: Ability to consistently achieve results, even under tough circumstances.
  • Innovation: Ability to create new and better ways for the organization to be successful.
  • Customer Focus: Ability to build strong customer relationships and deliver customer-centric solutions.