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Customer Service Ambassador

2 months ago

Grand Rapids, Michigan, United States Magic Connections Full time
{"title": "Customer Service Representative", "description": "Delivering Exceptional Customer Experiences

At Magic Connections, we prioritize building strong relationships with our clients and their customers. As a Customer Service Representative, you will play a vital role in creating and delivering amazing consumer experiences.

Our Customer Service Representatives are the face of our company, and we're looking for someone who embodies the principles of hospitality and customer-centricity. If you're passionate about helping others and have a knack for providing top-notch service, we want to hear from you.

Key Responsibilities:
  • Develop a deep understanding of our clients' products and services to effectively communicate their benefits to customers.
  • Maintain accurate records of customer interactions, processed orders, and service schedules.
  • Take initiative and demonstrate a proactive approach to meeting challenges and resolving issues.
  • Exemplify a positive and professional attitude, showcasing trustworthiness and hospitality towards customers and colleagues alike.
  • Lead a team of Junior Customer Service Representatives and provide guidance and support as needed.
Requirements:
  • High school diploma or equivalent required.
  • At least one year of experience in customer-facing roles or hospitality positions.
  • Ability to articulate product knowledge and explain services to customers.
  • Dedication to ongoing learning and training to enhance hospitality skills and customer experience.
  • Effective problem-solving skills and a passion for helping others.
  • Excellent communication skills and a strong desire to build relationships.

We're committed to providing a collaborative environment that fosters growth and development. If you're eager to learn and adapt, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}