Customer Service Representative

2 weeks ago


Mahomet, Illinois, United States First Mid-Illinois Bancshares Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional service to our clients, ensuring timely resolution to their needs, and maintaining a positive and welcoming atmosphere in our branch.

Key Responsibilities

  • Provide quality service to customers by accepting and processing transactions with accuracy and efficiency.
  • Abide by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
  • Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines.
  • Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
  • Open accounts, including checking, savings, safe deposit box, and basic business-related accounts.
  • Perform changes to existing accounts as requested by the customer.
  • May participate in bank promotions, external community events, and promotional activities.
  • May be required to work in other First Mid Banking centers.
  • Educate and encourage customers to use alternate delivery systems, such as ATM, Debit Card, Online, and Mobile Banking.
  • Maintain knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
  • Identify growth opportunities to cross-sell products and make referrals to appropriate business lines.

Requirements

  • 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
  • Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process.
  • Proficient in usage of Microsoft Office and computer applications.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.



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