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Service Operations Manager
2 months ago
We are seeking a highly motivated and experienced Service Manager to join our team at RideNow Powersports. As a Service Manager, you will be responsible for leading our service department and ensuring the timely turnaround of vehicle repairs while maintaining high-quality service standards.
Key Responsibilities- Manage and ensure the success of all service department processes, including appointments, retention, customer satisfaction, follow-up, shop productivity, service upsell, and more.
- Ensure the timely turnaround of vehicle repairs while maintaining safety standards.
- Effectively coach and train service department team members.
- Track the day-to-day performance, growth, and profitability of the service department.
- Build and maintain a loyal customer base by providing prompt, dependable, and high-quality service to all customers.
- Maintain a list of all repair orders and review daily for problems, deletions, and concerns.
- Cashier completed repair orders and forward to accounting according to department procedures.
- Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service.
- Maintain a positive working relationship with all departments and employees.
- Minimum of 5+ years of progressive experience within a powersports service department.
- Full understanding of operations within the service department.
- Highly organized with a strong sense of urgency.
- A strong focus and determination for superior customer satisfaction scores.
- Strong sales and management skills.
- Previous experience in developing and coaching a high-performance service team.
- Valid driver's license and motorcycle endorsement preferred.
- Computer literate.
- Mechanically competent.
- Excellent customer service and communication skills.
- A fun, relaxed, and casual work environment with a team-oriented culture.
- Excellent healthcare coverage, dental, and vision insurance.
- Life and disability insurance.
- Generous vacation/PTO plan.
- Employee discounts.
- Dedicated leadership team who supports and cares for employees.
- The opportunity for growth and a solid long-term career path.
- Competitive pay, including base salary and commission payout on department performance.
