Service Operations Manager

4 weeks ago


Tampa Florida, United States Albireo Energy Full time

As the Service Manager at Albireo Energy, you will be responsible for the overall management, operation, development, and growth of the Service Department. Your primary focus will be on meeting and exceeding operating and financial goals, client objectives, and customer needs. This role requires daily interactions with the management team, clients, tenants, and subcontractors. You will contribute to the delivery of strategic and operational objectives by reducing costs, improving productivity, revenue-generating capacity, and the company's image. This position ensures a safe and efficient working environment, essential to the performance of the business.

Key Responsibilities:

Plan, organize, direct, and control all service operations activities.

Balance financial metrics with employee and customer needs.

Submit financial forecasting information monthly.

Maintain and improve planned and executed margins for Service projects, maintenance agreements, and Time & Material agreements.

Provide technical and operational support for the sales teams, including proper pricing and scope-of-work definition for Service project opportunities.

Lead a team of Field Technicians and support staff.

Proactively forecast labor needs and costs to exceed customer commitments.

Build and maintain an effective operations organization committed to customer and employee satisfaction with a goal of profitable growth.

Manage or advise on hiring, training, development, allocation, and performance assessment of personnel within the area of responsibility. Assist the branch with training and development of operations personnel, including training on the use of financial reports.

Support the scheduling of the team to meet all customer needs.

Conduct one-on-one reviews with direct reports to help develop each individual's potential on the team.

Provide technical support, expertise, leadership, and accountability for installed projects.

Communicate regularly with customers through all phases of the work performed for them.

Assist with remote diagnostics or technical support onsite.

Actively coordinate startup activity schedules with the Field personnel, Project Managers, Engineering, and Operations Supervisors to ensure correct staffing and abilities are provided to meet individual project schedules and commitments. Prioritize schedules and effectively assign available resources.

Requirements:

Five years of building technologies industry experience, and two years of management experience.

Proficient in Microsoft Office: Word, Excel, Outlook, and Project. Experience using Microsoft Dynamics AX is a plus.

Excellent communication skills.

A thorough understanding of project management processes.

Valid Driver's license with a clean record.

Preferred Knowledge/Skills, Education, and Experience:

Preferred education: Bachelor's degree in Business, Construction, Mechanical Engineering, or other field providing the educational background needed to succeed in this function. Additional experience would substitute education.

Experience with Johnson Metasys, Tridium, or Distech.

Albireo Energy is an Equal Opportunity Employer.

Benefits:

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short-Term & Long-Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match



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